At Mercato, you can place your order easily following the simple steps at the website. Once your order is placed successfully, we will ensure that it reaches you on time and without any hassle. We deliver your product through reputed courier agencies. We accept payments through:
1) Payment Gateway – Internet banking/credit card/debit cards
2) Pay Pal
Please be aware that since we use a postal service depending on what is available/faster/cheaper for you, some countries have postal services that do not deliver to your home/work address. In this case you will have to collect your package from the post office after paying customs if any. For Example: United Arab Emirates, products must be collected from post office.
Shipping Charges will vary based on your location and the speed of delivery.
The delivery time and duration will be specified on the website. We will ensure that it reaches you earlier or within the specified period. The number of days specified will be the working day and does not include public/national holidays and Sunday. Once you place order, before 12 noon, the number of days for delivery will be notified to you through the confirmation email of the product ordered on your email ID mentioned at the time of registration. The delivery time is dependent on the location; therefore, it is recommended that you provide your area pin number correctly on your address, as that will help in estimating the accurate delivery time.
Shipping time exceptions:
Shipping usually takes 10-20 days depending on where you are and how many items you have ordered.
Some items that are heavy or bulky might take some extra time, as they will be shipped through surface logistics partners and can take 20 days for international shipments.
Shipping on multiple locations:
If you need to deliver more than 1 product at more than one address, you will need to place multiple orders for each delivery or make all purchases at once. This will ensure that your order reaches the correct destination without any confusion.
Pre-booking for shipments:
You can book your product that needs to be delivered on a later date. You can mention the delivery time and your order will be released as per the date mentioned for delivery. In case you need to cancel your pre-booking order, please inform our customer care at least 4 days before the date mentioned for delivery.
The confirmation of your order will be sent to your registered email ID. You will receive an email with the details of your product ordered and the approximate time that will be taken to deliver the product at the specified destination. Once your order is dispatched, we will send you the details with the tracking number. Please check your SPAM/JUNK folder in case you do not receive any such information
in your mailbox after placing the order. In case there are some reasons of the delay due to some unforeseen circumstances, an email will be sent to you with complete details of the delay.
Check your shipment:
Once you receive your order, we encourage you to please check the invoice and product received. In case it does not match the order you placed, please contact our customer care immediately and log a complaint about it. DO NOT accept the delivery or open the seal or packaging for the product inside. Keep the invoice and tags intact. Read our Refund policy.
All the products will be shipped to you with an invoice with all the details including price and product name, as per Indian Tax regulations. Please be sure that we are there to deliver the quality product and help you in getting the product of your choice on time!